EU rules on online dispute resolution platform for customer disputes
July 2, 2015
An Implementing Regulation on the functionality of the online dispute resolution platform for consumer disputes has been published in the Official Journal.
By way of background, Regulation (EU) No 524/2013 provides for the establishment of an online dispute resolution platform at EU level. The ODR platform is intended to take the form of an interactive and multilingual website. This would provide a single point of entry to consumers and traders seeking to resolve out-of-court disputes concerning contractual obligations stemming from online sales and service contracts.
The newly published Implementing Regulation clarifies the modalities for the exercise of the functions of the ODR platform, the modalities of the electronic complaint form and the modalities of the cooperation between ODR contact points in the Member States.